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- Leading and developing the customer care team, optimizing people, processes, and strategies to ensure scalability and sustained growth while maintaining a customer-first approach.
- Providing leadership and guidance to the current customer care team leads and agents, leveraging their expertise to deliver exceptional support to clients.
- Accelerating existing/introducing additional self-service capabilities (Support Portal, Chat) and implementing programs to enhance the overall customer experience, meeting/exceeding goals for CSAT and Response Time, as well as reducing Missed Call Rates and the Number of required Personal Interactions per Customer.
- Maintaining a long-term strategic roadmap for Global Customer Care, focusing on priority capabilities and solutions for development, anticipating key trends, opportunities, and vulnerabilities.
- Collaborating with other functional leaders, primarily the Head of Customer Success and the Head of Product, to create and operate a customer-centric continuous feedback loop, driving rapid iteration and continuous improvement based on best practices.
- 10+ years of experience in Customer Care/Customer Service, with at least 4 years in a significant leadership role, leading other people leaders.
- Previous experience in a SaaS company with SMB and enterprise customer base is highly desirable.
- Strong analytical skills and a process-oriented approach, particularly in areas related to establishing meaningful metrics to drive true customer satisfaction and delight.
- Proven ability to foster collaborative alliances with peers and cross-functional teams, demonstrating exceptional stakeholder management skills.
- An empathetic and customer-focused mindset, prioritizing the needs and success of customers at scale while inspiring and motivating the team to achieve outstanding results.
- Excellent communication skills, with the ability to effectively communicate complex concepts to various audiences, including the board, company executives, and the team.
The Head of Customer Success will play a crucial role in achieving this vision by overseeing all aspects of Customer Care Operations. They will be a key member of the Global Customer Development &...
- Client Relationship Development: Cultivate relationships with Technology Directors and relevant contacts in the K-12 education sector, as well as Apple Financial Services representatives within the designated territory.
- Travel: Regularly undertake weekly travel within the United States to engage with clients. All travel-related expenses, including lodging, travel, and meals, are covered.
- Quota Achievement: Consistently meet and surpass the quota for device acquisitions at competitive prices within the assigned region.
- Budget Management: Maintain an annual budget and oversee direct reports, while also planning and executing trade shows, dinners, and related events.
- Brand Representation: Provide a level of service and quality that compels customers to select SLM as their preferred partner.
- Possession of a valid driver's license with a clean driving record is a must.
- Professional demeanor with excellent communication skills, combined with enthusiasm and self-motivation.
- A minimum of 5 years of experience in selling/buying to Technology Directors in the K-12 education sector.
The Account Director is a dynamic and results-driven professional responsible for elevating the Business Development efforts to new heights. This individual thrives on setting ambitious goals and exce...
- Identify and target new accounts within the assigned region using a variety of prospecting methods.
- Convert leads into opportunities and successfully close deals that benefit both the client and our organization.
- Consistently seek opportunities for business growth by acquiring new clients.
- Foster trusted and enduring relationships with existing customers by actively engaging and maintaining visibility with them.
- Engage customers to understand their device refresh plans and specific needs.
- Provide quotes and close deals that are mutually beneficial, ensuring continued business with the client.
- Strive for customer retention and repeat business through excellent account management.
- Proactively manage the sales pipeline within the Customer Relationship Management (CRM) system.
- Maintain an up-to-date and accurate view of the territory's health, enabling precise forecasting and decision-making.
- Utilize a deep understanding of our product offerings to effectively respond to customer needs.
- Quote the right devices at competitive prices to secure deals.
- Ensure all deals in progress are well-defined and actively managed, contributing to accurate forecasting.
- Maintain complete and accurate customer data within the CRM.
- Monitor pipeline accuracy, including customer engagement, timelines, and reliable quoting.
The role of an Account Executive entails managing a portfolio of education accounts with student populations of fewer than 2000 within a designated geographic area. The base salary is $55,000-$65,000 ...
- Research and identify potential clients in regulated industries.
- Establish and maintain a robust lead pipeline through market analysis and focused research.
- Initiate and foster relationships with key executive-level decision-makers and engineering leaders in prospective organizations.
- Develop and execute comprehensive outbound campaigns to generate interest and awareness of the consulting services division.
- Craft persuasive messages, emails, and marketing materials to engage potential clients.
- Conduct outreach, including cold calls, to secure initial discovery meetings.
- Assess opportunities to ensure they align with target markets and company objectives.
- Conduct in-depth consultations with prospective clients, including senior decision-makers and engineering leadership, to understand their engineering consulting requirements.
- Present tailored solutions and S.O.W.-based proposals, effectively addressing prospect-client concerns and objections.
- Lead contract negotiations and successfully close deals, meeting or exceeding sales targets.
- Maintain ongoing relationships with clients to understand their evolving needs.
- Identify opportunities for additional project work and upselling of services.
- Ensure client satisfaction and foster long-term partnerships.
- Develop high-quality responses to RFI, RFQ, and RFP documents to showcase capabilities and solutions.
- Effectively communicate the value proposition and technical expertise to potential clients.
- Create strategic sales plans to meet and exceed sales targets.
- Collaborate with the Director of Sales to align sales strategies with company objectives.
- Develop and implement strategies for growing and expanding the consulting division within the organization.
- Work closely with the Director of Consulting to achieve division growth objectives.
- Stay informed about industry trends, competitors, and regulatory changes impacting the target industries.
- Continuously assess market dynamics and gather customer feedback to refine sales strategies.
- Maintain accurate records of prospecting activities, sales pipeline, and client interactions using CRM tools.
- Generate regular reports and updates for management, summarizing progress and future opportunities.
- Hold a Bachelor's degree in Business, Engineering, or a related field.
- Demonstrate proven experience in business development or sales, with a strong background in selling S.O.W.-based consulting projects.
- Possess excellent communication, presentation, and negotiation skills.
- Exhibit the ability to establish and maintain relationships with key executive-level decision-makers and engineering leadership.
- Show experience in creating and responding to RFI, RFQ, and RFP documents.
- Have a strong understanding of regulated industries and their unique challenges.
- Be self-motivated, goal-oriented, and capable of working independently.
- Preferably, be familiar with CRM software and sales analytics tools.
- Display a high level of self-motivation and a strong drive to achieve results.
- Willingness to travel and participate in industry events as required.
Our client is seeking an Enterprise Account Executive for their consulting division. The base salary is $100,000-$125,000 plus commissions. This individual in this role takes on the responsibility of ...
We are seeking an Account Executive role in the sports media industry. Our client offers a unique product, providing high-quality digital scoreboards to high schools for FREE. Most ask, “What is...
- Conducting sales outreach and prospecting to identify potential clients.
- Building and maintaining strong client relationships through effective communication.
- Presenting our products/services and tailoring solutions to meet clients' needs.
- Managing the entire sales cycle from lead generation to closing deals.
- Meeting and exceeding sales targets and KPIs.
- 2+ years in software sales.
- Medical software sales is a plus but not required.
- 1+ years in outside/field sales.
- Proven experience in sales, with a track record of meeting or exceeding targets.
- Excellent communication and interpersonal skills.
- Self-motivated and able to work independently.
- Strong negotiation and closing skills.
- Proficient in using sales and CRM software.
We are seeking a highly motivated and results-driven Healthcare Software Account Executive to join our client’s dynamic team. The company sells a unique software, primarily to orthopedist office...
- Identifying and targeting potential clients and businesses within the specified industry segment(s).
- Developing and executing a strategic sales plan to generate leads and opportunities for new business.
- Building and nurturing relationships with key decision-makers within target organizations.
- Conducting market research to understand industry trends, competitors, and potential opportunities.
- Collaborating with the sales team to create compelling sales proposals and presentations.
- Negotiating and closing deals to achieve sales targets and revenue goals.
- Providing exceptional customer service to new clients and ensuring a smooth onboarding process.
- Proven experience in sales and new business development.
- Strong knowledge and expertise in at least one of the following areas: Lumber, HVAC, Interior Finishes, or Roofing, Siding, Windows.
- Excellent communication and interpersonal skills.
- Self-motivated and results-oriented with a track record of meeting or exceeding sales targets.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and sales tools.
- Willingness to travel as needed to meet with clients and prospects.
- Valid driver's license and reliable transportation.
The Divisional Director is an experienced and results-driven sales professional with expertise in at least one of the following areas: Lumber, HVAC, Interior Finishes, or Roofing, Siding, Windows. In ...
- Collaborate closely with vendors to secure their active participation and financial support for group activities and events.
- Engage in strategic discussions and planning with the CEO for future initiatives.
- Provide detailed reports to the CEO, your direct supervisor, regarding pertinent activities and outcomes.
- Take a leadership role in launching service-related programs, such as builders risk insurance.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Proficiency in Microsoft Office and Tradenet.
- No specific education requirements; however, two to four years of related experience and/or training, or an equivalent combination of education and experience is preferred.
- 3+ years of Key Account Management experience in a client-facing capacity.
- Demonstrates negotiation and leadership experience.
- Versatility to assume multiple roles, encompassing account management, marketing, and project management.
- Preferred experience in the building or related industry, though not mandatory.
We are seeking a Key Account Manager for our client in the construction industry. The base salary is $100,000-$125,000 plus a $50,000 im bonuses for a total of $150,000-$175,000. The Key Account Manag...
- Develop, manage, and execute an enterprise territory plan that includes educating the market about the value of our unique and impactful products.
- Take ownership of the sales process and work towards constant improvement, resulting in increased revenue and efficiency, while also providing accurate forecasting.
- Oversee the entire sales cycle, from sourcing and qualification to negotiation and closure, and support the team in achieving the same.
- Collaborate across departments, working closely with partner acquisition, marketing, and customer success teams to coordinate efforts aimed at acquiring new customers.
- 7+ years of experience in selling technology to Community Banks and/or Credit Unions, either through direct sales or sales channels.
- Demonstrated success in managing the full sales lifecycle, from inception to completion, and the ability to articulate your accomplishments in this regard.
- Approach sales with a process-driven and metrics-oriented mindset, utilizing tools like HubSpot and others to enhance efficiency and conversion rates.
- Strong communication skills and a penchant for cross-functional collaboration, particularly in entrepreneurial, high-growth environments.
- Exceptional organizational skills, with the capability to introduce structure for both yourself and the sales team, facilitating the execution of a repeatable and scalable sales process.
- Exceptional listening skills and the ability to cultivate meaningful relationships, even at the executive level. Prioritize understanding before taking strategic action.
- Alignment with our cultural values, which drive our success and define who we are as a company.
Our client is looking to hire an Enterprise Account Executive as they continue to expand. This is an individual contributor role. The base salary is up to $125,000 with total earnings of $250,000. Y...
- Identify and assess opportunities within the existing and potential national accounts in line with the marketing strategy.
- Develop effective strategies and campaigns, and conduct high-level sales presentations and sales calls.
- Establish strong professional relationships with key decision-makers.
- Review and negotiate contracts to optimize pricing and terms for all accounts.
- Effectively manage a defined sales territory, collaborating with the National Accounts department to implement strategies efficiently.
- Focus on national accounts for sales opportunities within integrated supply programs.
- Maintain up-to-date programs and presentations for engaging national accounts, ensuring the company's presence as a solutions provider.
- Make recommendations to management for new sales initiatives.
- Be responsible for the growth of national accounts.
- Collect and analyze data, compare and assess proposed price levels.
- Deliver exceptional service to both internal and external customers.
- Perform additional duties as assigned, achieving related results as required.
- Project Management
- Proficiency in Microsoft PowerPoint and Excel
- Key Account Management
- New Business Development and Networking
- Strategic Planning
- Familiarity with Social Networking & Digital Media
- Ability to prospect mid-market and large OEM customers in industrial and distribution markets, including comfort with strategic contracts.
- Proficiency in interacting with high-level decision-makers, such as Presidents, owners, Purchasing Managers, Head Engineers, Product Managers, or Material Managers.
- A minimum of five (5) years of successful sales and business growth experience with new customers.
- Experience in selling custom solutions and value-added services.
- Knowledge of Power Transmission products is advantageous.
- Preferred experience in OEM-prototyping and application engineering.
- Strong public speaking and presentation skills.
- Clear and concise written and verbal communication.
- Mechanical aptitude and problem-solving ability.
- A true hunter mentality is essential for this role.
- Proficiency in using computers and related databases, including Microsoft Office, Outlook, Word, and Excel.
- Training will be provided on the organization's operating system.
- Interaction with President, National Sales Manager, Purchasing, Engineering, Customer Service, and Sales personnel.
- Interaction with individuals at all levels within customer organizations.
- Bachelor's degree or Mechanical Engineering degree is highly preferred.
- A minimum of five years of successful selling experience, preferably in the Power Transmission Industry (Chain experience is highly desirable).
- Demonstrated track record of sales growth through acquiring new business.
- Computer literacy in a Windows environment.
- Willingness and availability to travel approximately 30-50% of the time.
- Willingness to sign a non-compete agreement.
Our client is seeking an Outside Sales Representative for their industrial company. The base salary is up to $100,000 with total earnings of $125,000. This company considers all employees, representat...
- Be a strong hunter
- Develop and manage strategic relationships
- Retain and grow existing accounts, while managing target account margins
- Achieve assigned performance metrics
- Deliver proposal and price quotes
- Develop account sales budgets
- Support Account Managers and other team members in order to maintain and improve customer satisfaction levels
- 2+ years of experience selling packaging
- Consistently ranked in the top 25% of company sales representatives
- 1+ years of experience using a CRM
- Bachelor’s degree preferred
- Ability to travel up to 25%
One of our clients in packaging sales is looking to hire an Outside Sales Representative anywhere in the Western US. This is a work from home role. The base salary is up to $85,000 and $125,000+ total...
- Consistently meet or exceed monthly, quarterly, and annual sales quotas.
- Develop and execute a comprehensive prospecting plan, including cold calling, email outreach, leveraging personal contacts, and following up on leads generated by the company.
- Engage regularly with C-level prospects, both remotely and in person, to discuss IT cost optimization and align opportunities with MainSpring's service offerings.
- Attend networking events, conferences, and tradeshows to establish relationships that create new business opportunities, primarily in the Greater Washington, D.C., and Baltimore areas.
- Present and align IT solutions with the specific needs of prospects.
- Cultivate a new business pipeline within a defined geographic territory.
- Manage leads through the entire sales process, from qualification to decision and follow-up.
- Conduct sales follow-up activities, including meeting with prospects, creating and delivering proposals, developing sales and marketing materials, and contributing to marketing campaigns.
- Achieve Sales & Marketing activity goals and standards, particularly related to documenting and managing prospect lists and using customer relationship management systems, like HubSpot Sales.
- A Bachelor's degree is mandatory, with an MBA considered a plus.
- Possess 5 or more years of relevant IT sales experience, emphasizing solution selling within the managed services, cloud/software, and/or technology security services market.
- Proven track record of consistently meeting or exceeding sales quotas.
- Ability to comprehend a customer's business challenges and collaborate with a team to design IT solutions.
- Exceptional prospecting and consultative selling abilities.
- Proficiency in selling to IT leaders and executives while nurturing relationships that yield opportunities.
- Effective management of a pipeline of opportunities, accurate revenue forecasting, and successful deal closure.
- Strong presentation and negotiation skills.Willingness to travel for customer meetings or corporate events as needed.
- A coachable, competitive team player capable of thriving in a collaborative environment.
- Self-motivated with the ability to adapt to a dynamic environment.
- A self-starter with excellent organizational and time management skills.
- Experience with CRM and Quoting Systems.
Our client is an IT Managed Services company looking to add an Account Executive to the team. The base salary for this position ranges from $80,000 to $90,000, with on-target commissions of $70,000. ...
- Hire, fire and train all employees including sales, purchasing, drivers, etc.
- Coach and communicate with executives and employees regularly.
- Train team and in many cases, work closely with key customers.
- Manage administrative and operational functions.
- 3+ years of management experience.
- Proven track record of results.
- Landscaping or construction experience is a plus.
- Must be willing to be in the field daily.
- Highly organized.
- Proficient with Microsoft Office such as Excel, PowerPoint and Word. You will need to know how to use these on a daily.
- Strong communication and management skills.
- Not afraid to get in the trenches.
One of our clients in Columbus is seeking a Landscaping Branch Manager. The base salary is $50,000-$70,000 plus a $5,000 bonus. Responsibilities: Hire, fire and train all employees including sales, pu...
- Field warm and assist consumers in the enrollment process.
- Be the expert during their research for the best health insurance coverage available.
- Provide the best service to each prospect.
- Build, grow and develop your current customers to ensure retention.
- Comply with health insurance legal requirements.
- Be a team player.
- Learn all products and how to troubleshoot customer issues.
- Bachelor's degree preferred, not required.
- Open to those with no sales experience.
- Driven, motivated and not afraid to be on the phone.
- Professional appearance and on the phone.
- Competitive.
- Previous sales experience is a plus but not required.
- Great communication, listening and people skills.
- Able to work in a faced paced environment.
- Ability to upsell.
- Must be able to pass state licensing requirements to sell health insurance.
One of our clients in the health insurance industry is looking to hire Inside Sales Representative for their Chicago Loop location. There is NO COLD CALLING and they are open to entry-level graduates....