Government Account Manager – Department of Defense

One of our fast growing software clients is seeking a Government Account Manager to manage and grow their Department of Defense clients.

The base salary will be up to $120,000, which many be negotiable and $240,000 total with commissions.

Responsibilities
● Strengthen executive relationships across numerous corporate divisions to help influence their long-term technology, business, and sustainability
initiatives
● Manage renewals and upsells moving through the procurement process, while continuing to provide a supportive experience for customers
● Identify key purchasing decision makers, schedules and partnerships in current and target accounts
● Develop new business with current clients
● Manage sales cycle that can be complex and up to 12-18 months
● Deliver demos with executive decision makers
● Head RFP process
● Negotiate price and contracts, and identify who needs to be involved in approving the purchase (legal, CFOs, CEOs, etc)
● Drive continuous process improvements by maintaining an understanding of all internal systems
● Stay current on clients’ business, industry, and challenges
● Collaborate with internal teams to coordinate resources throughout the sales cycle, including product, engineering, and customer success
● Engage with partners, leveraging them for mutual success
● Track and report progress

Minimum Qualifications
● 5+ years of experience in public sector enterprise SaaS sales experience, ideally dealing with Manufacturing, Supply Chain, Operations and/or Sustainability
● Experience managing and closing complex sales cycles (ideally 7 figure sales)
● Experience with RFPs
● Track record of exceeding quota
● Strong verbal, presentation and written communication skills
● An entrepreneurial spirit – the idea of being part of a smaller, fast-growing company must excite you
● Must be tech savvy and CRM savvy

Enterprise Account Executive – Health & Fitness

One of our clients is seeking an Enterprise Account Executive in the health and fitness industry.  This is a work from home role.

The base salary is $80,000-$125,000 and $160,000-$250,000 total, including commissions.

Responsibilities

  • Lead detailed account strategy in generating and developing opportunities at Fortune 1000 companies
  • Passion and background in sleep and/or fitness
  • Source new sales opportunities through outbound calls and emails, attending events, and converting inbound leads and user registrations into opportunities
  • Deliver engaging presentations online (and occasionally in person) with executive-level decision-makers
  • Negotiate price and contractual terms with all new customers
  • Track and report progress on daily, weekly, and monthly goals

 

Minimum Qualifications

  • 5+ years of sales experience selling items related to fitness, health or sleep to Fortune 1000 companies
  • Track record of over-achieving quota in past roles
  • Excellent verbal, presentation and written communication skills
  • An entrepreneurial spirit – the idea of being an active participant in a growing company must excite you
  • Must be tech savvy and able to navigate a CRM
  • Ability to manage multiple tasks in a fast-paced, rapidly changing environment
  • Self-motivated with the ability to work independently as well as part of a team

Executive Search Sales Consultant

One of our clients, who is an established 20 year old company is seeking to hire an Executive Search Consultant.

The company specializes in working with high net worth individuals to help them find their soulmates.  It works just like an executive recruitment agency and in many ways is the same.

Ideally, you’ll be based in the Northeast, Southeast or Texas but you can be based out of any major city (except Chicago).

Most importantly, you need to have a network on high net worth individuals.

The compensation is a $100,000 draw.  We typically see first year earnings of $150,000+ and commissions will be uncapped.  

The top earners are consistently making over $500,000.

You need to be able to hunt for new business but you’ll be receiving some warm leads.

Responsibilities:

  • Generate membership interest and manage ongoing relationships
  • Negotiate rates and contracts with clients
  • Clearly explain value proposition and agreements both verbally and in writing
  • Work closely with senior leadership on strategies and achievement of KPIs
  • Supply leadership with reports on trends and make recommendations
  • Use Salesforce to track all KPIs and activty
  • Prospect, cold call and email, and close new business
  • Receive inbound leads and close new business
  • Leverage social media to improve sales
  • Network to obtain new business

Requirements:

  • Bachelor’s Degree
  • 5+ years of sales experience working with high net worth individuals
  • Experience with CRM (Salesforce preferred)
  • Strong verbal and written communication skills
  • Excellent organizational and project management skills
  • Must know how to prospect, network, and close new business

Director of BPO Call Center Operations

Our client is currently hiring Director of Call Center Operations. The company is based in Chicago but you can live anywhere in the US. Once travel is safe (we believe it will be a while), you will be required to travel to the call center in India.

The base salary is $100,000-$150,000 and $150,000-$175,000 in total compensation. You MUST have experience managing call centers and overseeing at least 100 employees.

 

What’s In It For You?

If you are a motivated, hard-working, adventurous person that wants to look back in 10 years and say you built a strong executive career with a fast growing company, this is the place for you.

Our client is a Chicago based call center outsourcing company with 1000+ people located at its partner delivery location in Bangalore, India. Global, high growth tech clients give you huge exposure to different high growth market segments and new innovative industries, including new economy, mobile and consumer electronics companies. The culture is fun, dynamic, performance based. If you work hard, and perform well, you will be rewarded. This position will give you huge international business and cultural exposure, and tremendous leadership experience.

 

How does this work?

The Chicago office has a small entrepreneurial feel, while the India office has about 1,000 call center reps. It is like working for a small company and a big company all in one.

The Chicago location drives leadership and direction to the first through third levels of the Support Center in Bangalore, India. The Support Center in India handles inbound channels including phone, email, and live chat for clients. The clients are located around the world, with their own global customer base, and they service all of them through the 24/7 operation. The company’s goals are to deliver the highest level of customer satisfaction to the callers/emailers and to run an efficient and well managed center where associates are proud to work.

Driving success and top performance for clients is the number one focus. This quality approach towards our clients and people has resulted in 50% year over year for the past several years, and has put them on the Inc. 5000 list twice (America’s fastest growing company).

 

The Director of Operations Call Center Operations position will report into the COO in Chicago, IL and will be responsible for:

  • Managing various client projects concurrently, and overseeing 300+ people at our partner’s overseas location both in person and remotely
  • Manage contact center operational activities to achieve target output and quality metrics given by the clients
  • Ensure proper staffing levels across projects
  • Ensure agent training programs are successfully implemented and achieve client and internal performance standards
  • Manage high-level relationships with clients. Speak comfortably on reporting, analytics, and the success we are delivering tied to client service level agreements
  • Successfully launch new client relationships, which includes hiring, training and overseeing a successful implementation until key metrics are met in any new engagement
  • Analyze and identify opportunities to improve the customer experience by analyzing trends for opportunities to improve First Call Resolution Rates and improve the way service can be resolved for clients
  • Manage and motivate team members. Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers
  • Provide leadership, direction, coaching, and feedback

 

Director of Call Center Operations Qualifications:

  • A minimum of a BA/BS required, preferably in Business Administration, Economics, Finance, Operations, Engineering, Supply Chain
  • A minimum of 10 years of progressive contact center management experience
  • The successful candidate will be extremely detail oriented, and not be afraid to ‘roll-up their sleeves’ and take on day-to-day tasks, providing additional support where necessary to deliver world-class customer service in a highly entrepreneurial environment
  • Exceptional skills to influence in an indirect, matrix-based, and virtual environment
  • Strong leadership skills – be able to drive key performance metrics, and in particular quality and customer satisfaction
  • Assess and develop talent
  • Experience in establishing a culture focused on delivering quality support through employee-centric coaching processes
  • Experience in managing Client Relationships
  • Analytical and strategic thinkers