Mechanical Technician Account Manager

Roselle IL
Posted 2 weeks ago

We are actively seeking bright and self-motivated individuals who enjoy providing energetic solutions over the phone to our customer’s.

The salary will be $50,000-$55,000 plus bonuses, which may be negotiable based on experience.

Although you won’t be a technician or mechanic, a similar background is helpful because you will need to answer questions about various equipment and engines.

 

Responsibilities may vary but include, and is not limited to, the following: 

  • Utilize the phone to build strong customer relationships
  • Assist product selection and order placement
  • Recommend new or complimentary products
  • Provide product and/or technical advice
  • Ensure productive and please phone time with customer(s)
  • Address concerns or questions a customer may have
  • Learn about new products and industry trends
  • Seek out additional training opportunities/ be an active participant
  • Meet and exceed call volume goals
  • 75-110 inbound calls per day

 

Required Skills

  • Dependable
  • Good judgment
  • Time management
  • Willingness to learn
  • Fluent at multi-tasking
  • Ability to problem solve
  • Positive and optimist outlook
  • Utilize good decision making skills
  • Prioritize work load and additional projects
  • Sense of urgency and compassion for each call
  • Observant/ ability to retain a lot of information
  • Exceptional communication and computer skills
  • Enjoyment of phone work: “let them hear your smile”

 

Required Experience

The company provides our employees with extensive on-the-job training. Our training program will provide the tools to enjoy a successful career.

  • High school diploma or GED required (college degree preferred)
  • At least 1 year of customer service experience
  • Bilingual English/Spanish (a plus)

 

Work Environment:

  • Cubicle setting
  • Hours will vary depending on needs of department

 

Benefits/ Health Plans:

  • Medical, dental, vision, and life insurance coverage
  • Free life insurance for all full-time employees
  • Flexible spending account (pay for certain health care expenses with pre-taxed dollars)
  • 401k program where employees are immediately 100% vested for both the employee and employer contributions (company matches 50% of employee contributions up to 4%)
  • Holidays and personal: 12 paid days
  • Vacation: 2 weeks starting year one
  • Weekly pay periods
  • Corporate events
  • Employee referral program
  • Employee discounts

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