Inbound Sales Representative – NO COLD CALLING

Northbrook IL
Posted 2 weeks ago

We are seeking Inbound Sales Representative for our client in Northbrook, IL.

There is NO COLD CALLING.  All of the leads will be warm.

The base salary is up to $50,000 and $75,000 total with commissions.  The top earners are making $100,000-$125,000.

Position Description

  • Under manager supervision, this position is responsible for incremental revenue through inbound leads and calls.
  • Conducts business needs analysis and develops appropriate service solutions for the customer/prospect.
  • Focused sales activities on value-added services such as Telephone Answering Services, Daytime Call Management and Appointment Reminder Solutions, as well as other revenue generating activities.
  • Determine customers’ needs/requirements and negotiate an appropriate resolution by right sizing, price adjustments, and/or resolving service quality issues.


Essential Duties & Responsibilities

  • Receives inbound sales calls for potentially new and/or existing customers to sell our products and/or services.
  • Presents solutions via online meeting technology.
  • Effectively qualifies clients through the use of value-based selling methods.
  • Researches customer/prospect history and business needs in order to develop a complete service proposal, while targeting upgrade and cross-sell opportunities of additional products/services.
  • Sell the value of the recommended solution, and retain/up-sell revenue if possible.
  • Respond to customer concerns and proactively contact customers who have been identified as “at risk” for cancelling services using approved sales tactics and strategies to retain potential lost business.
  • Utilize ‘value based sales skills’ to uncover client’s existing service issues and needs, explain contract obligations if any, and provide alternative solutions for consideration.
  • Address assigned customer issues and concerns in a timely manner.
  • Builds a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified.
  • Forecasts quarterly, monthly and weekly sales metrics within 5% of actual results and provides reports to sales management.
  • Effectively meets assigned performance factors (key expectations) within assigned parameters.
  • Work with cross-functional team members including transportation, billing, collections, sales, and customer experience departments.
  • Assist in providing satisfactory solutions from the customer perspective in order to retain business and leverage communication from other departments to identify sales opportunities.
  • Effectively uses for lead follow-up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.
  • Provide data and customer information to the organization to assist in developing policies and programs to help drive sales. Identify sales trends when possible and provide management with updates.
  • Perform other miscellaneous and related duties as required or requested.

Position Requirements

  • Education equivalent to Bachelor’s degree in sales or marketing preferred. Or, Bachelor’s degree in other related field, with previous sales and/or marketing experience.
  • Must demonstrate good knowledge of business processes and order entry systems.
  • 3+ years of outbound sales experience, or the equivalent in related work experience.
  • Must be able to demonstrate the ability to close inbound leads.
  • Needs to have experience with customer relations and support as well as exhibit leadership abilities.
  • Demonstrates general knowledge of Microsoft Word, Excel, Outlook and contract management software.
  • Expresses the desire and ability to learn company billing/customer database software in addition to learning the features of all company services and products and different levels of account options.

Apply Online