Customer Success Associate

Chicago IL
Posted 3 months ago

One of our clients in Chicago (Greek Town area) is looking for a Customer Sucess Associate for their fast growing software company.

The base salary is $40,000 and $50,000 total.

The Customer Success Associate will report directly to the Head of Customer Experience and should have 1+ years of sales, account management or customer support experience.

Responsibilities:

  • Answering client calls, chats, and emails
  • Onboarding new clients, ensuring clients get up and running and implement the subscription in a relatively short amount of time
  • Answer emails from current customers
  • Manage subscriber accounts including; add/remove employees, like Facebook pages for any new business
  • Manage platform demonstrations (i.e. webinars) and onboard any new subscriptions.

 

Requirements:

  • Bachelor’s degree
  • 0-3 years of sales, customer success, sales or account management experience
  • Experience working at a software company is preferred but not required
  • Must be excited to work at a fast growing start-up company

Apply Online