Account Manager

Bolingbrook IL
Posted 3 weeks ago

One of our clients in Bolingbrook, IL is seeking to hire an Account Manager.

The base salary is $45,000, which may be negotiable based on experience and $55,000 total, including commissions.

The Account Manager has a variety of duties centered on customer service and account retention.  Typical daily tasks include support services for sold products, account maintenance, managing a sales pipeline through inbound and outbound calls, and up-selling clients on additional products.  The Account Managers will be accountable for both achieving customer service objectives and sales goals monthly.

RESPONSIBILITIES:

  • Service multiple clients
  • Operate as the point of contact for assigned customers
  • Develop and maintain long-term relationships
  • Establish personal rapport with customers
  • Manage client relationships and deliver outstanding customer experience
  • Provide day-to-day customer service such as answering inbound calls.
  • Ensure clients receive requested products in a timely fashion
  • Manage retention efforts
  • Actively recognize and initiate up-sell and cross-selling opportunities
  • Achieve KPI targets such as client retention rate, sales revenue, CRM task completion %, calls per day and talk time
  • Expands sales in existing accounts by introducing new products
  • Coordinate with staff members working on the same account to ensure consistent service

REQUIREMENTS:

  • Bachelor’s degree preferred
  • Open to entry level graduates or those new to the industry
  • An excellent understanding of client care
  • Superior communication skills both written and verbal
  • Strong negotiation skills
  • Excellent critical thinking and problem-solving skills.
  • Microsoft Suite competence (Word and Excel mandatory)
  • Detail-oriented and able to execute responsibilities at a high level with minimal supervision
  • Ability to prioritize tasks
  • Experience in customer service or customer relations preferred
  • Experience in a quota bearing role preferred

Apply Online